Refund policy

Last updated: September 1, 2026

Return & Refund Policy

We want you to love your purchase! If you are unsatisfied with your order, please review the guidelines below before submitting a return request.

Return Window

Return requests must be approved, and eligible items must be shipped back and received within 30 days of delivery.

Return Eligibility

To be eligible for a return:

  • Items must be unworn, unwashed, and in their original condition, with all tags and original packaging.
  • Sale Items: Items marked as sale cannot be returned or refunded.
  • Certain items cannot be returned due to hygiene reasons, including:
    • Beauty products
    • Lingerie, intimates, and shapewear
    • Bodysuits (intimate styles)
    • Swimwear
    • Face masks
    • Jewelry
    • Wigs

Return Process

1. Request a Return

Complete the return request form with your order number and email address or phone number. If your request is eligible, we will provide further return instructions.

2. Ship the Item(s) Back

Once your return is approved, ship the item(s) to the return address provided in your return approval email. Use your preferred shipping method and provide the tracking number, if applicable.

3. Receive Your Refund

Once we receive and inspect your returned item(s), an approved refund will be issued to the original payment method within 5 business days.

Please note:

  • Original shipping charges are non-refundable.
  • Return shipping costs are the customer's responsibility unless the item received was defective, damaged, or incorrect.
  • Some returns may be subject to a restocking fee, as outlined below.

Exchanges

If you would like to exchange your item for a different size or eligible item, you may request an exchange through our return request form.

Once your exchange request is approved and the original item is received and inspected, we will process and ship your exchange. You will receive tracking information once your exchange has been shipped.

Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item:

  • You must notify us by completing the return request form within 7 days of delivery.
  • Clear photos of the item and the issue must be provided with your request.
  • The return must be approved before the item is shipped back.
  • Upon approval, the item(s) must be shipped back and received within 30 days of the delivery date.

Once the returned item is received and inspected, a refund will be issued to the original payment method within 5 business days.

Return Shipping Label Verification

If Trendyz Apparel provides a prepaid return shipping label because an item is reported as defective, damaged, or incorrect, the returned item will be inspected upon receipt.

If the inspection determines that the item is not defective, damaged, or incorrect as reported, the cost of the prepaid return shipping label will be deducted from the customer's refund.

Restocking Fees

A 20% restocking fee applies to the following:

  • Orders refused by the customer
  • Orders returned without prior approval
  • Orders returned after the 30-day return deadline
  • Items returned due to an "undeliverable" address

The restocking fee will be deducted from the eligible refund or store credit amount, as applicable.

Return Deadline

All returned merchandise must be received within 30 days of the delivery date.

Returns received after the 30-day return period are not guaranteed to be accepted and will be reviewed on a case-by-case basis at Trendyz Apparel's sole discretion.

Approved Late Returns

If a late return is approved:

  • Store credit will be issued after the returned merchandise is received and inspected, less a 20% restocking fee.
  • Store credit may be used toward future eligible purchases on our website.
  • Original shipping charges are non-refundable.

Late Returns

If a late return is received and you would like the item returned to you, you will be responsible for the cost of return shipping.

If we do not receive payment and return shipping instructions within 14 days of notifying you, the merchandise will be considered abandoned. Trendyz Apparel reserves the right to dispose of, donate, liquidate, recycle, or otherwise handle the merchandise at its sole discretion without further obligation or compensation.

Gift Cards

Gift cards are available for purchase on our website and are delivered digitally via email.

  • All gift card purchases are non-refundable and non-returnable.
  • Gift cards cannot be redeemed for cash, except where required by law.
  • Gift cards do not expire and may be used toward any eligible purchase on our website.
  • Gift cards may not be replaced if lost, stolen, or used without authorization.
  • Promotional discounts cannot be applied to the purchase of gift cards unless otherwise stated.
  • Gift cards may be combined with other payment methods at checkout.

We reserve the right to cancel gift cards or orders if we suspect fraud or unauthorized activity.

Important: Do Not Send Returns to Our Listed Address!
Returns must be sent to the correct address provided in your return approval email. Items sent to our business address will not be accepted and may not be eligible for a refund.